Returns & Refund Policy

Overview

At [Your Business Name], we take pride in providing high-quality motorcycle parts and professional services, including dyno testing, exhaust fitment, tuning, and repairs. Our refund and returns policy lasts 30 days from the date of purchase. If 30 days have passed, we regret that we cannot offer a full refund or exchange.

Returns for Motorcycle Parts

To be eligible for a return, the item must:

  • Be unused and in its original condition as received.
  • Be in its original packaging with all included components.

Non-Returnable Items

Certain items cannot be returned, including:

  • Custom or special-order parts that have been specifically modified or tailored for your bike.
  • Electronic components (such as ECU tuning kits, fuel controllers, or sensors) once installed or activated.
  • Dyno testing, tuning, and exhaust fitment services, as these are labor-based and non-refundable.
  • Gift cards and downloadable software products.

Partial Refunds

Partial refunds may be granted in cases where:

  • A returned item is not in its original condition, is damaged, or is missing parts for reasons not due to our error.
  • A return is made after the 30-day window, at our discretion.

Refunds

Once we receive and inspect your returned item, we will notify you via email about the status of your refund. If approved, a refund will be processed to your original method of payment within a few business days.

Late or Missing Refunds

If you haven’t received your refund yet:

  1. Check your bank account again.
  2. Contact your credit card company—it may take time for the refund to be posted.
  3. Reach out to your bank for processing updates.

If you’ve done all of this and still haven’t received your refund, please contact us at {email address}.

Exchanges

We replace items only if they are defective or damaged. If you need an exchange for the same product, email us at {email address} and send the item to: {physical address}.

Returns on Sale Items

Only regular-priced items are eligible for refunds. Sale items cannot be refunded.

Gifts

If your item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once received, we’ll issue a gift certificate. If the item wasn’t marked as a gift, the refund will be sent to the original purchaser.

Shipping Returns

To return a product, send it to: {physical address}.

  • Customers are responsible for return shipping costs (non-refundable).
  • If a refund is issued, return shipping costs may be deducted.
  • For high-value items, consider using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned items.

Need Assistance?

For any questions regarding returns, refunds, or exchanges, contact us at tornadodev@absamail.co.za .